New Logins for new Webshop

Dear customers of Champagne Characters,


We had to move to a new webshop, because our old system was acquired by an US company and had not been further developed.

Due to the data security we are not able to export the passwords that had been stored in the old shop.

So unfortunetely to work with the new web shop, everybody has to create a password - all other data had been migrated, also the order history.

We are now using Shopware, a system that will hopefully be running the next 30 years :) You will also have the possibility to directly pay with credit card, use voucher codes etc.

To log into our new store please follow this procedure:

01. Go to - swich to the english edition if it's still in German

02. Clik on "My Account"

03. Click on "Log in"

04. On the left side there is the area "I'm already a customer" - please click here on "Forgot your password"

05. Insert your email address and click on "Send Email"

06. Then check your emails and create a password (it can also be your old password from the old shop). Please check your spam folder, if you don't get an email in your inbox.

If you want to use an email address that hadn't been used in our shop in the past, you don't need this procedure, you can just create a new accout.


If you have any problems, don't hesitate to call us, we are happy to guide you through: +49 177 4900519 !

Because this is an extra step you have to do and because we would like to get you used to the new shop, we will grant a one time discount of 12,5% - this is the amount of alcohol a champagne contains, and we had a couple of bottles once our new store was finally live :)

Please use the following voucher code during check out:


This voucher can be used once per customer and is valid during the next 6 weeks on all articles.

It is only valid if you place your order online.


If there are any other issues you are facing please let us know we will take care about it immediately!

Please note that the english translation of the shop is not yet finished, we are working on that within the next 7-10 days. We hope you get along with the names of the products in the meantime.

Warm & Bubbly Regards Nicola & Alex